EDcare takes its obligations under the Privacy Act 1988 (Cth) seriously and is committed to handling information in accordance with the Privacy Act and Australian Privacy Principles.
This Privacy Policy explains how EDcare will handle your health information. It is available on request.
EDcare may collect health information about you from a third party, (other health service providers, a family member or legal guardian) where appropriate.
When an examination is performed under an insurance claim, information is disclosed to either the employer, or the insurance company concerned, for the purpose of invoicing payment. Billing information may also be disclosed to Medicare Australia.
In the case of adverse incidents, information may need to be disclosed to medical indemnity insurers.
In most other situations, personal information will not be disclosed without obtaining your consent. An exception to this is in limited circumstances where EDcare may need to use or disclose personal information to lessen or prevent a serious and imminent threat to an individual’s life, health or safety, or to public health or safety.
If your details have changed or you believe our records are not up to date or accurate, please contact our administration staff and provide the correct information.
There may be a fee charged to recover reasonable costs associated with providing information.
Your complaint must be made in writing to ensure the accuracy of your complaint. EDcare will resolve any complaint fairly and as quickly as possible.
If you are unhappy with the response provided by us, you may refer your complaint to:
Health & Community Services Complaints Commissioner SA
PO Box 199,
Rundle Mall 5000
P: 08 8226 8666 or 1800 232 007
F: 08 8226 8620
W: hcscc.sa.gov.au