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Practice Manager & Staff Workshop – Dealing with difficult patients

February 15 @ 6:00 pm - 9:00 pm

Join us for this highly requested education session for Practice Managers and Practice Staff on ‘Dealing with difficult patients and complaints’.

Presented by Angela Mason-Lynch, Avant Risk Manager.

With extensive experience managing practices of various disciplines and sizes, Angela will cover the following aspects during this session:

  • Strategies for managing difficult patients and their families
  • Controlling an abusive and threatening patient in the reception area
  • Responding to a patient complaint
  • Resolving complaints

Learning Outcomes:

  • Implementing a complaints register
  • How to calm an abusive patient
  • The correct method to resolving disputes with difficult patients
  • Tips for staff behaviour that may reduce the threat of a difficult patient

Register by 8 February 2023 via EventBrite.

6 PM – Dinner

6:30 PM – Workshop commences

This workshop includes dinner and is free for Summit Health Members.

To find out more about Summit Health membership and to apply, Click Here.


Summit Health
7320 3198
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Summit Health Centre
85 Wellington Road
MT BARKER, South Australia 5251 Australia
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