Join us for this highly requested education session for Practice Managers and Practice Staff on ‘Dealing with difficult patients and complaints’.

Presented by Angela Mason-Lynch, Avant Risk Manager.

With extensive experience managing practices of various disciplines and sizes, Angela will cover the following aspects during this session:

• Strategies for managing difficult patients and their families
• Controlling an abusive and threatening patient in the reception area
• Responding to a patient complaint
• Resolving complaints

Learning Outcomes:

• Implementing a complaints register
• How to calm an abusive patient
• The correct method to resolving disputes with difficult patients
• Tips for staff behaviour that may reduce the threat of a difficult patient

Register by 8 February 2023 via EventBrite.

6 PM – Dinner

6:30 PM – Workshop commences

This workshop includes dinner and is free for Summit Health Members.

To find out more about Summit Health membership and to apply, Click Here.