The “HotDoc”  app is available for online appointments on your iphone or android device.

Cancellation Policy
If you can’t make your appointment, please phone GPcare on 1300 472 273 and cancel your appointment.  This courtesy call makes it possible for another patient to be offered an appointment.

Please note that treatments and procedures involving a Nurse in Triage may incur an additional fee which requires an upfront payment for all patients on the day. After your treatment you will be given a Facility Fee (FF) card, please give this card to GPcare reception prior to leaving. This fee is not Medicare rebatable.

Saturday morning appointments are not routinely bulk billed and ALL patients will incur a gap fee.

We accept cash, credit card and EFTPOS to facilitate all payments. Our Medicare Tyro facility enables an immediate refund from Medicare, providing you present with a card linked to a cheque or savings account and a pin number.

A list of common fees is available at the reception desk. All patients are asked to bring their current Medicare card and concession cards with them to each appointment.

*Some GPs do not BULK BILL, so please check with reception staff. 

All staff sign confidentiality agreements, a patient’s written consent will be required to transfer information.

We use video cameras in the Centre to protect you and our staff.  If you have any concerns please speak to a staff member.

A comprehensive Privacy Policy is available and can be viewed here. 

If you require urgent assistance outside of these hours, please contact EDcare Accident and Emergency Service

Please direct your complaint to Kim Saunders and compliments to anyone.

There is a suggestion box in the waiting room for anonymous feedback. You can also provide feedback online using this form.

If you have a serious complaint about the Practice address it to:
Health & Community Services Complaints Commissioner SA
PO Box 199, Rundle Mall SA 5000
P: 08 8226 8666
Toll Free 1800 232 007 (Country SA)
F: 08 8226 8620
W: hcscc.sa.gov.au

If you require a home visit please ring the Practice on 1300 472 273. 

Only disposable needles and syringes are used.

When seeing your doctor discuss all your medications with them and ensure that you have enough prescriptions to last until your next consultation. Brief prescription only visits may be bulk billed at the doctor’s discretion.

Drugs of Addiction Prescribing Policy
The Doctors at GPcare will NOT prescribe Schedule 8 drugs and drugs of addiction to new patients at their first consultation.

If you do not wish to have a reminder, or if you have a specific recall request, please let the doctor know.

Your doctor will let you know whether you can phone for your results, or if you must make an appointment.

If you are telephoning for your result, please call the Practice Nurse between 9:00am and 3:00pm Monday to Friday, if possible.  The Practice Nurse will be able to give you basic information regarding your results.  If a follow up appointment is required the Practice Nurse will call you.

Please phone in for your results, as we do not routinely phone every patient.  Your doctor can tell you when your results will be ready.

Should you prefer to discuss results with your doctor please make an appointment.

Our doctors will always accept calls if they are not with a patient. During consultations, GPcare staff will take a message, and ask the doctor to return your call.

Urgent calls will be put through to the Practice Nurse for triage.

Calls from other health care providers will always be put straight through.

GPcare is a training Practice. Medical students and Registrars are part of the Practice.

Registrars are GPs who are fully qualified to see patients, they are undertaking extra training to gain fellowship of the Royal Australian College of GPs.

Medical students work alongside one of the doctors. Your permission will be sought before a student is permitted to be part of your consultation.
GPcare is a registered training organisation.